Refund policy

Because each Arctic Heat Retreat session has limited availability, our cancellation and rescheduling policy helps us protect appointment times and keep sessions available for other guests.

65-Minute Appointments

Cancellations made more than 12 hours before the scheduled appointment are eligible for a store credit.
65-minute appointments may be rescheduled with more than 12 hours notice.
Cancellations or reschedule requests made within 12 hours of the scheduled appointment are considered late and are not eligible for a refund, store credit, or standard reschedule.

90-Minute Appointments

Cancellations made more than 24 hours before the scheduled appointment are eligible for a store credit.
90-minute appointments may be rescheduled with more than 24 hours notice.
Cancellations or reschedule requests made within 24 hours of the scheduled appointment are considered late and are not eligible for a refund, store credit, or standard reschedule.

Late Same-Day Reschedule Option

Cancellations or reschedule requests made inside the cancellation window are normally considered used and are not eligible for refund, store credit, or rescheduling.

In some cases, if another appointment time is available later the same day, Arctic Heat Retreat may offer a same-day reschedule for a $15 rescheduling fee.

This is offered at our discretion, is subject to availability, and cannot be guaranteed.

This option cannot be used to move an appointment to a future date.

No-Shows

Guests who do not attend their scheduled appointment without notice are considered a no-show. No-shows are not eligible for a refund, store credit, or reschedule.

Store Credits

Approved appointment cancellations are refunded as store credit only. Store credits can be used toward future appointments at Arctic Heat Retreat.

Merchandise Return and Refund Policy

We have a 30-day return policy for eligible merchandise. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at wyatt.aht@gmail.com.

If your return is accepted, we’ll send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at wyatt.aht@gmail.com.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Merchandise Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at wyatt.aht@gmail.com.